Southern Cross Leadership Privacy Policy
Southern Cross Leadership is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our online platform, engage with our services, or interact with us.
We are Southern Cross Leadership, an Australian provider of professional development and training services including leadership training programs, executive coaching, interview preparation workshops, management skill development, team effectiveness consulting, and performance coaching. Our physical address is 10 O'Connell Street, Level 5, Sydney, New South Wales, 2000, Australia. Southern Cross Leadership is the data controller responsible for processing your personal information.
Information We Collect
We collect information necessary to provide our services and operate our site. The types of information we collect include:
Information you provide to us directly: This includes information you give us when you contact us, register for a program or service, participate in coaching or consulting, fill out forms, or communicate with us. This may include your name, contact details (address, phone number), professional background, payment information, information related to your training or coaching goals and progress, and any other information you choose to provide.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device or browser. This may include your IP address, browser type, operating system, referring URLs, site usage data, and information collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide, operate, and maintain our services: This includes delivering training programs, conducting coaching sessions, providing consulting services, and managing your participation.
To communicate with you: We use your information to respond to your inquiries, provide support, send service-related updates, and communicate about your participation in our programs.
To process transactions: We use payment information to process payments for services.
To improve our site and services: We analyse usage data to understand how our site is used and improve its functionality and content, and to enhance our service offerings.
For marketing purposes: If you have provided consent, we may use your contact information to send you promotional materials and information about our services. You can withdraw consent at any time.
To comply with legal obligations: We may use your information to comply with applicable laws, regulations, or legal processes.
Legal Basis for Processing
Under data protection laws, including the General Data Protection Regulation (GDPR), we process your personal information based on specific legal grounds:
Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing training or coaching services).
Your consent: Where required by law, we process your information based on your explicit consent (e.g., for sending marketing communications). You have the right to withdraw consent at any time.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud, managing our business operations).
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Data Storage and Security
We implement technical and organisational measures designed to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. We store your information on secure systems and restrict access to authorised personnel only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, IT services, or analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law, court order, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
The right to access: You have the right to request a copy of the personal information we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
The right to erasure: You have the right to request that we delete your personal information under certain circumstances.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
The right to object to processing: You have the right to object to the processing of your personal information under certain circumstances.
The right to data portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another controller under certain circumstances.
The right to withdraw consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us in writing at the address provided below.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to function correctly, improve user experience, and analyse site usage. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.
Links to Other Sites
Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights regarding your personal information, please contact Southern Cross Leadership in writing at:
Southern Cross Leadership
10 O'Connell Street, Level 5
Sydney, New South Wales, 2000
Australia